Please make sure your postcode has no breaks and remember to choose United Kingdom from the dropdown box. Help for UK AddressesFor a borough in London you could enter: Westminster (City) / London (State/Province) / W1V9DD (Post Code).
A full copy and paste of the registration and activation code you received including name, location, Registration Code (copy and paste directly from the email we sent you).The name of the software you are attempting to use.If this is the case and you have not yet downloaded or cannot find the program you purchased, just download it again using the links at If you have checked you are not doing any of the above and this problem persists, please complete this form. You are trying to activate only the software that you purchased and not any other program (this is an easy mistake to make).
We do not keep copies of older version software because the cost we would need to charge you for the service exceeds the upgrade cost. After this time, to use a newer version you must purchase an upgrade using Unfortunately, if you have not backed up the software you initially purchase, you cannot revert back to the older version. There is a 6 month period of free upgrades beginning from the initial activation of your software.
If this is the case, you must first activate your license serial number and obtain a registration and activation code at. You are not attempting to register your software using the 12- or 13-digit license serial number.